← Fire & Flow

Contact Us

The Studio

Questions about classes, memberships, schedules, or your account? This reaches the studio directly.

Email [email protected]

We typically respond within 24 hours.

Payments & Refunds

Refund requests, a charge you don't recognise, receipts, or a question about a membership payment.

Email [email protected]

Our refund terms are set out in section 8 of the Terms of Service.

Something Broken in the App?

If a screen won't load, a booking won't save, or a payment fails, that's one for the people who build the app rather than the people who teach the classes.

Email [email protected]

It helps to include what you were doing, what you expected, and what happened instead — plus your device and whether you were on the app or the website.

Privacy & Data Requests

To request a copy of your data or to delete your account, you can export your data directly from the app under Profile, or email us at [email protected].

Read our Privacy Policy and Terms of Service.